Ibn Sina Street, King Khalid District, Ar Rass 58883
Supply & Installation of Water Treatment System
2. Covered Equipment List
Qty
Description
Serial Number
1
14" Sand/Carbon Filter (WS1 Head, Sand Media)
1
14" Softener Filter (WS1 Head, Resin Media)
1
R.O. Machine (8" Membrane, 1HP Feed Pump, 1.5HP High Pressure)
1
2.2 Kw Dual Booster Pump (RO Water) with 100L Tank
1
2.2 Kw Dual Booster Pump (Soft Water) with 100L Tank
1
2000L R.O. Product Water Tank
4
2000L Soft Water Tank
3. Terms of Coverage
Ocean Gates Est. guarantees that the water treatment system listed above is free from defects in materials and workmanship under normal use and service for the duration of the Warranty Period.
Correction of Defects: If any manufacturing defect occurs, Ocean Gates Est. will, at its sole discretion, repair or replace the component at no cost.
Preventive Maintenance: This warranty includes scheduled preventive maintenance visits every six (6) months to inspect system performance.
Warranty Terms Continued
Certificate No: OG-20251-ARH
4. General Exclusions & Limitations
This warranty covers mechanical/electrical components only and EXCLUDES:
Consumables: Filtration Media (Sand, Carbon, Birm), Ion Exchange Resin, reagents, RO Membranes, Cartridge Filters, and UV Lamps.
External Factors: Damage caused by electrical surges, phase failure, flooding, fire, or unstable feed water quality (e.g., sudden Chlorine spikes).
Unauthorized Access: Repairs or modifications made by personnel not authorized by Ocean Gates Est..
5. Operational Requirements (Voidance Clause)
The warranty shall be considered NULL AND VOID if:
The customer fails to maintain adequate levels of regenerant (see appendix 1) for the system.
The customer fails to replace consumable parts (see appendix 1) as per Ocean Gates recommendations.
The customer fails to perform and document system checks (see appendix 2) supplied by Ocean Gates. Ocean Gates Est. reserves the right to review logs before approving claims.
The system is operated outside of design specifications.
Supplied raw water conductivity exceeds 1400 microsiemens or TDS 1000ppm.
Manual run of the system without Ocean Gates authorization, which leads to other system components failure.
6. Claims & Service Request Protocol
Email Only: All requests for support or warranty claims must be submitted in writing to support@oceangates.sa. Verbal requests are not processed as official claims.
Required Data: Include Project Name, Serial Number, and a detailed description of the fault.
Process: An Ocean Gates representative will guide troubleshooting or schedule a site visit upon receipt.
To maintain the validity of the warranty, the following consumables must be monitored and replaced according to these guidelines. Failure to adhere to these replacement intervals may result in system failure and voidance of the warranty. للحفاظ على صلاحية الضمان، يجب مراقبة المستهلكات التالية واستبدالها وفقاً لهذه الإرشادات. الفشل في الالتزام بفترات الاستبدال هذه قد يؤدي إلى تعطل النظام وإلغاء الضمان.
Component / المكون
Maintenance Action & Replacement Criteria / إجراء الصيانة ومعايير الاستبدال
Brine Salt and other chemical reagents (Regenerant) ملح المحلول الملحي والكواشف الكيميائية الأخرى (مواد التجديد)
Refill when the tank level falls below 50%. إعادة التعبئة عندما ينخفض مستوى الخزان عن 50٪.
Chemical reagents (Antiscalant) الكواشف الكيميائية (مانع التكلس)
Refill when the tank level falls below 50%. إعادة التعبئة عندما ينخفض مستوى الخزان عن 50٪.
Cartridge Filters فلاتر الخرطوشة (القطنية)
Replace every month at minimum. (Replace sooner if raw water quality is poor, based on visual inspection as per the supplied check list). تستبدل كل شهر كحد أدنى. (تستبدل في وقت أقرب إذا كانت جودة المياه الخام رديئة، بناءً على الفحص البصري وفقاً لقائمة الفحص المرفقة).
RO Membranes Customer has to supply the membranes, Oceangates will replace أغشية التناضح العكسي (RO) يجب على العميل توفير الأغشية، وستقوم أوشن جيتس باستبدالها
Replace when Product TDS exceeds 50 ppm OR when the flow rate drops below 70% of the nominal flow. تستبدل عندما تتجاوز نسبة الأملاح الذائبة (TDS) في المنتج 50 جزء في المليون أو عندما ينخفض معدل التدفق إلى أقل من 70٪ من التدفق الاسمي.
Appendix 2
R.O. Plant Maintenance & Monitoring Checklist
Month/Year: _________________
Week: _________________
#
Description
Range/Std
Sun
Mon
Tue
Wed
Thu
Fri
Sat
1. RAW WATER SUPPLY
1
Check TDS
Max=1000
2
Check Ph Balance
White/Pink
2. SAND / CARBON FILTER
3
Water Leak
No Leak
4
Water Pressure
3-4 bar
3. SOFTENER FILTER
5
Water Leak
No Leak
6
Water Pressure
3-4 bar
7
TDS / PPM
Max=1000
8
Check Water Hardness
Soft <2 mg/L
4. SOFT WATER TANKS (1, 2, 3, 4)
9
Mechanical Floater
Good/No
10
Cleanliness (In/Out)
Clean
11
Check Water Level
FULL
5. RO MACHINE
12
High Pressure Pump (Vib) (weekly)
Normal/Noisy
13
Feed Pump (Vib/Noise)
Normal/Noisy
14
Product Flow Rate
--
15
Reject Flow Rate
--
16
TDS / PPM
Max=50
6. RO WATER TANK
17
Cleanliness (In/Out)
Clean
18
Check Water Level
FULL
7. SOFT & RO WATER PUMPS
19
Soft Water Pump (Press)
Min 2 Bar
20
Soft Water Pump (Noise)
Normal/Noisy
21
RO Water Pump (Press)
Min 2 Bar
22
RO Water Pump (Noise)
Normal/Noisy
8. FILTERS & CHEMICAL LEVELS
23
Cartridge Filter (Appr)
Clean
X
X
X
X
X
X
24
Brine Salt Level
50% Min
X
X
X
X
X
X
25
Anti Scalant Chemical
50% Min
X
X
X
X
X
X
26
Sodium Hydroxide
KEEP OFF
X
X
X
X
X
X
27
Sodium Chloride
KEEP OFF
X
X
X
X
X
X
28
Chlorine Chemical
KEEP OFF
X
X
X
X
X
X
9. PRESSURE TANK (Monthly)
29
Soft Water Pump Pressure tank
--
X
X
X
X
X
X
30
RO product water Pressure Tank
--
X
X
X
X
X
X
Remarks & Signatures
(Write any observations or issues here...)
Technician/Operator Name & Signature:
Supervisor Name & Signature:
Appendix 3
Required Tools
Certificate No: OG-20251-ARH
Reference: Warranty Attachment
Essential Testing & Monitoring Equipment
The following tools must be available on-site to properly execute the maintenance checklist and ensure the system operates within the required parameters.
#
Required Tool / Instrument
Description / الوصف
1
Hardness test kit or meter طقم أو جهاز قياس عسر الماء
Used to measure water hardness to ensure the softener is working properly. يستخدم لقياس عسر الماء للتأكد من عمل جهاز إزالة العسر (اليسر) بشكل صحيح.
2
Chlorine test kit or meter طقم أو جهاز قياس الكلور
Used to measure free chlorine levels to prevent RO membrane degradation. يستخدم لقياس مستويات الكلور الحر لمنع تلف أغشية التناضح العكسي (RO).
3
Pressure Gauge مقياس الضغط
Used to monitor water pressure across filters and membranes to detect blockages. يستخدم لمراقبة ضغط الماء عبر الفلاتر والأغشية لاكتشاف الانسدادات أو التراكمات.
4
TDS and Ph meter جهاز قياس الأملاح والحموضة
Used to measure Total Dissolved Solids (TDS) and pH to monitor system efficiency. يستخدم لقياس إجمالي المواد الصلبة الذائبة (TDS) ودرجة الحموضة (pH) لمراقبة كفاءة النظام.
